Telehealth Platform Agreement — Peerakeet, Inc.

Version 2.0 Effective Date: April 5, 2026 Last Updated: April 5, 2026

This Telehealth Platform Agreement (\"Agreement\") is a legal agreement between you (\"User,\" \"you,\" or \"your\") and Peerakeet, Inc. (\"Peerakeet,\" \"we,\" \"us,\" or \"our\") regarding your access to and use of telehealth-related features made available through the Peerakeet platform, including scheduling, video-session access, messaging, and related remote-support workflows (collectively, the \"Telehealth Features\").

This Agreement supplements the Peerakeet Terms of Service and Privacy Policy.

This Agreement governs Peerakeet\'s platform role. It is not a substitute for any separate telehealth informed consent, Notice of Privacy Practices, 42 CFR Part 2 patient notice, release of information, or other care-related document that may be required by the organization, solo practice, certified peer support specialist, or other customer delivering services through Peerakeet.

If you access the Telehealth Features as an authorized user of an organization that has a separate written agreement with Peerakeet, that separate agreement may also govern the organization\'s subscribed services and controls over this Agreement to the extent of any conflict on commercial or administrative issues.

If you do not agree to this Agreement, do not use the Telehealth Features.

1. Eligibility

The Telehealth Features are currently intended only for adults who are at least 18 years old. By using the Telehealth Features, you represent and warrant that you are at least 18 years old and legally able to agree to this Agreement.

2. What This Agreement Covers

This Agreement covers your use of Peerakeet\'s platform features that support remote sessions and related workflows, including:

• reviewing session availability

• scheduling or requesting sessions

• receiving session links or connection instructions

• participating in remote sessions through integrated video tools

• exchanging messages or information related to remote sessions

This Agreement does not create a provider-patient, therapist-patient, clinician-patient, or treatment-program relationship with Peerakeet. The Telehealth Features provide access to technology infrastructure only and do not constitute the delivery of healthcare, behavioral health services, or peer-support services by Peerakeet.

3. Peerakeet\'s Role

Peerakeet provides technology, workflow, documentation, scheduling, messaging, and video-integration infrastructure for peer-support programs and solo peer practices.

Peerakeet is not, by default, the treating provider, medical practice, or 42 CFR Part 2 program for services delivered by customers through the platform. Services are delivered by the customer organization, solo practice, certified peer support specialist, and/or their authorized workforce, not by Peerakeet.

Peerakeet does not guarantee the quality, outcome, effectiveness, appropriateness, legality, or clinical sufficiency of any service delivered by a customer through the Telehealth Features.

Peerakeet does not supervise, direct, or control any services delivered through the Telehealth Features, including session conduct, communication, documentation, supervision practices, or compliance with applicable law.

Peerakeet does not evaluate or verify the quality, appropriateness, legality, or effectiveness of any services, interactions, or decisions made by any customer, provider, or user.

4. Customer and Provider Role

If you receive services through a customer using Peerakeet:

• that customer or provider is responsible for the care relationship

• that customer or provider is responsible for any provider-side telehealth informed consent required by state or other applicable law

• that customer or provider is responsible for licensure, supervision, scope of practice, clinical decision-making, record ownership, and legal disclosures relating to care delivery

• that customer or provider may require you to complete additional documents before services are delivered

If there is a separate provider-issued telehealth informed consent or other care document, that provider-issued document controls provider-specific care and informed-consent issues. This Agreement controls only your use of Peerakeet\'s Telehealth Features as a platform.

5. What The Telehealth Features Are Not

The Telehealth Features are not:

• emergency services or crisis response

• a substitute for calling 911, contacting 988, or seeking in-person emergency assistance

• medical diagnosis, medical treatment, prescription services, or psychotherapy provided by Peerakeet

• a guarantee that a remote session is clinically appropriate, legally available in your location, or technically uninterrupted

• a determination that any remote session is appropriate, sufficient, or safe for your needs

Certified peer support specialists may have different qualifications, certifications, supervision structures, or licensure statuses depending on the customer, their role, and applicable law. Peerakeet does not independently practice medicine, psychology, counseling, or other licensed clinical services through this Agreement.

6. Your Responsibilities

You agree to:

• provide accurate, current, and complete information needed to use the Telehealth Features

• provide your current physical location when requested in connection with a session

• use the Telehealth Features only in jurisdictions where the service is made available to you

• use a private setting, compatible device, and sufficiently reliable internet or network connection

• protect session links, login credentials, and any device used to access remote sessions

• follow reasonable instructions provided by the customer or provider regarding session access and participation

• behave respectfully and comply with the Terms of Service and Community Guidelines

• not record, photograph, screenshot, livestream, or otherwise capture a session unless all required participants have expressly agreed and applicable law permits it

• seek appropriate professional or emergency assistance for urgent, medical, psychiatric, or crisis needs

7. Safety, Emergencies, and Location Limits

The Telehealth Features are not monitored as an emergency service.

If you are in immediate danger, experiencing a medical emergency, or having thoughts of self-harm or suicide, do not rely on the Telehealth Features. Immediately:

• call 911 or your local emergency number

• go to the nearest emergency department

• contact the 988 Suicide & Crisis Lifeline if you are in the United States

State law and customer/provider requirements may limit whether services can be delivered based on where you are physically located at the time of the session. Remote services may be delayed, rescheduled, or unavailable if location, safety, identity, consent, or legal requirements are not satisfied.

Peerakeet does not monitor telehealth sessions, communications, or interactions in real time and does not guarantee that harmful, unlawful, or inappropriate conduct will be detected or prevented.

Responsibility for supervision, safety monitoring, and response to any issues arising during or after a session remains with the customer or provider delivering the service.

Peerakeet does not determine whether a customer or provider is legally permitted to deliver services in any specific jurisdiction. Compliance with licensure requirements, jurisdictional restrictions, and applicable telehealth laws is the responsibility of the customer or provider delivering services.

8. Privacy, Security, and Recording

Peerakeet applies administrative, technical, and organizational safeguards designed to protect data processed through the Telehealth Features in Peerakeet\'s platform role.

Use of the Telehealth Features may involve third-party infrastructure or video providers, such as Zoom or similar services. Those services may be subject to their own technical limitations and terms, and outages or failures may affect availability.

No system, network, device, or transmission method is completely secure. By using the Telehealth Features, you acknowledge the inherent privacy and security risks of electronic communications and remote-session technology.

If you receive services through a customer or provider, separate provider-issued privacy or consent documents may govern how session information, notes, recordings, or disclosures are handled in the care relationship.

Unauthorized recording, redistribution, or disclosure of session content may violate law, contract, customer policy, or platform rules and may result in suspension or termination of access.

Peerakeet does not monitor or enforce compliance with recording restrictions and is not responsible for unauthorized recording, capture, or distribution of session content by any participant.

Peerakeet does not control and is not responsible for the performance, security, availability, or reliability of third-party video, communication, or infrastructure providers used in connection with the Telehealth Features. Interruptions, delays, quality issues, or failures resulting from third-party services are outside Peerakeet's control.

9. Scheduling, Availability, Fees, and Cancellations

Availability shown through the Telehealth Features is informational and may change.

Sessions may be canceled, rescheduled, interrupted, shortened, or unavailable due to:

• customer or provider availability

• legal or licensing limitations

• identity, consent, or eligibility issues

• platform outages or third-party vendor issues

• safety concerns

• payment or account issues

Any fees, cancellation rules, no-show policies, or rescheduling rules that apply to a session may be set by the customer, provider, subscription terms, or other disclosed booking terms.

Peerakeet does not guarantee continuous availability of the Telehealth Features or that sessions will occur as scheduled.

10. Complaints, Support, and Routing

For platform support issues involving account access, broken links, scheduling workflow problems, or technical issues with the Telehealth Features, contact support@peerakeet.com.

For concerns about care delivery, provider conduct, informed consent, session content, record accuracy, disclosures, or clinical appropriateness, you should generally contact the organization, solo practice, or provider that delivered the service.

Peerakeet may investigate platform misuse, policy violations, safety issues, or abuse and may take moderation, access, or account actions where appropriate.

11. Suspension and Termination

Peerakeet may suspend, limit, or terminate access to the Telehealth Features for reasons including:

• violation of this Agreement, the Terms of Service, or Community Guidelines

• safety or security concerns

• fraud, abuse, harassment, or misuse

• legal, regulatory, or contractual requirements

• customer instructions or service termination affecting your access

12. Changes To This Agreement

Peerakeet may update this Agreement from time to time to reflect changes in the Telehealth Features, applicable law, business operations, or risk management requirements. If we make material changes, we may provide notice through the platform, by email, or by other reasonable means. The updated version will be effective as of the stated effective date.

13. Integration With Other Documents

This Agreement supplements the Terms of Service and Privacy Policy.

For Peerakeet platform-use issues, this Agreement controls to the extent there is a conflict about the Telehealth Features.

If you access the Telehealth Features through an organization that has a separate written agreement with Peerakeet, that separate agreement may also apply to organization-sponsored services and controls over this Agreement to the extent of any conflict on commercial or administrative issues.

For provider-issued informed consent, patient notice, record ownership, clinical care, treatment, payment, health care operations, or other customer/provider care obligations, the applicable customer/provider document controls.

14. Contact Information

If you have questions about this Agreement or the Telehealth Features, contact:

Email: support@peerakeet.com

Mail: Peerakeet, Inc. 1 Point Street, Apt 701 Providence, RI 02903

15. Acknowledgment

By accepting this Agreement, you acknowledge that:

• you are at least 18 years old

• you are agreeing to platform terms for use of Peerakeet\'s Telehealth Features

• this Agreement does not make Peerakeet your treating provider or medical practice

• separate provider- or customer-issued telehealth informed consent or other care documents may still be required

• remote services are subject to privacy, security, location, scheduling, and technology limitations

• emergency and crisis situations require immediate use of emergency resources, not the Telehealth Features