What problem is Peerakeet built to solve?
Peerakeet is built to keep the people, services, documentation, supervision, engagement, and insight behind peer support connected instead of scattered across systems that were designed for different work.
Its public product model has five connected pillars: Operate, Deliver, Document, Engage, and Understand. The platform is purpose-built for peer support, with configuration for different programs and a human-guided approach to automation and AI-assisted work.[1]
Which parts of a peer program does Peerakeet cover?
Peerakeet provides one connected operating layer across staff work, participant experience, documentation, billing, outcomes, and leadership insight.
| Criterion | How to evaluate it |
|---|---|
| Operate | Workforce, caseloads, schedules, supervision, and daily tasks. |
| Deliver | Individual sessions, groups, virtual support, referrals, and follow-up. |
| Document | Structured notes, assessments, electronic signatures, supervisor review, and billing-ready records. |
| Engage | Participant app, check-ins, messaging, resources, and community. |
| Understand | Dashboards, outcomes, reports, exports, compliance views, and funder reporting. |
| Human control | People review assisted work and remain responsible for decisions and records. |
How does Peerakeet keep the program connected?
Peerakeet moves each piece of work across its connected pillars while preserving ownership, context, participant voice, review, and program visibility.
| Workflow moment | What good looks like | Evidence to request |
|---|---|---|
| Program setup | Roles, sites, services, forms, permissions, and required reviews match the organization | Configured walkthrough using your workflow map |
| Peer workflow | Assignments, schedule, service, note, task, and follow-up stay connected | End-to-end fictional participant scenario |
| Supervisor workflow | Queues, exceptions, corrections, signatures, and oversight are visible | Returned-note and overdue-work scenario |
| Participant workflow | The experience supports connection without exposing inappropriate information | Role-specific mobile or web walkthrough |
| Leadership workflow | Reports explain the work and reconcile to source records | Metric definition, filtered report, and sample export |
How does Peerakeet support daily operations?
Peerakeet keeps each step connected so peers, supervisors, participants, billing teams, and leaders work from the same program context while retaining clear roles and human decision-making.
- Follow one referral through assignment, scheduling, service delivery, documentation, supervisor review, billing, follow-up, and reporting.
- Show how peers use one workflow for caseloads, schedules, tasks, participant context, documentation, and follow-up.
- Show how supervisors manage review queues, corrections, credentials, workload, service quality, and program exceptions.
- Show how participants use check-ins, messaging, resources, community, and recovery-plan collaboration.
- Show how leaders connect service activity to billing, outcomes, funding, oversight, and program decisions.
Who is Peerakeet built for?
Peerakeet is built for organizations that make peer support an important operating model and want one connected system around peers, participants, services, documentation, supervision, engagement, billing, and insight.
Peerakeet is built for recovery community organizations, behavioral health providers, Medicaid-billing organizations, hospitals, public agencies, grant-funded programs, and multi-site teams that want peer support to operate as a connected, measurable, fundable system.[4][7][8]
Frequently asked questions
Is Peerakeet an EHR?
Peerakeet is the purpose-built operating system for peer support and recovery programs. It gives peer teams a complete home for their work and connects with clinical systems when an organization uses both.
How does Peerakeet support billing?
Peerakeet connects service delivery, documentation, supervisor review, billing preparation, operational oversight, and reporting in one reliable workflow.
How does Peerakeet keep people in control?
Peerakeet structures information, routes work, and makes review visible while peers, supervisors, billing staff, and organizational leaders retain their professional responsibilities and decisions.
Can Peerakeet fit different program models?
Yes. Peerakeet supports configurable workflows, roles, assessments, documentation, services, billing rules, and reporting across different peer-support program models.
Sources and product pages
Government sources establish the legal and program requirements covered here. Official vendor pages document the product capabilities and positioning used in this guide.
- Peerakeet Platform: Peerakeet. Peerakeet's five connected product pillars and human-guided approach.
- Operate: Peer Support Workforce and Caseload Management: Peerakeet. Peerakeet workforce, caseload, schedule, supervision, and task workflows.
- Deliver: Sessions, Groups, and Telehealth: Peerakeet. Peerakeet service coordination, referrals, and follow-up workflows.
- Document: Notes, Assessments, and Supervisor Review: Peerakeet. Peerakeet structured notes, assessments, signatures, and review workflows.
- Engage: Participant App, Check-Ins, and Community: Peerakeet. Peerakeet participant-facing engagement workflows.
- Understand: Dashboards, Outcomes, and Reporting: Peerakeet. Peerakeet dashboards, outcome measures, exports, and funder reporting.
- Medicaid and CHIP Coverage of Peer Support Services FAQ: Centers for Medicare & Medicaid Services. Federal baseline explaining state authority over peer qualifications, supervision, and benefit design.
- The HIPAA Security Rule: U.S. Department of Health and Human Services. Official federal overview of safeguards for electronic protected health information.